Re-opening FAQs

Do I have to wear a face covering while in the centre?

Yes, from Friday 24 July it will be mandatory to wear a face covering while visiting the centre.

Is cash being accepted at stores or will it be card payment only?

Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card.

How will you ensure customers’ safety?

The safety and wellbeing of our customers staff is our first priority. We’ve been working on steps to ensure we can welcome you back in the safest way such as:

• There will be signs to help remind shoppers to keep a safe distance apart.
• Our team is running enhanced cleaning practices throughout the centre.
• Hand sanitisers for public use will be available at all entrances.
• We will only be allowing a set number of people into the centre at one time.
• A one-way system will be in place to ensure social distancing can be maintained.

Why is there a one-way system in place?

A one-way system is in place to ensure social distancing can be best observed. The system will be displayed with signs in centre.

Are there any changes to car parking?

Our car park is managed by Q parks and is open as normal. Q parks are only accepting card payments at the barrier.

How do I get into the centre - has this changed?

All the entrances are open, however there is a one-way system in place, the left-hand doors to come into the centre and right-hand doors to exit.

What shops are open and what are their trading hours?

You can see which shops are trading and their opening hours on their individual store page on our website.

Do I have to queue for each store?

Stores will have a set capacity of people allowed in the store at one time so you may have to queue for access.

Are all the toilets open?

Yes, you can find the public toilets and disabled toilets (accessible with a radar key) on the Upper Level of the centre.

Will all the baby feeding and changing facilities be open?

The changing facilities will remain closed. If this changes, we will let you know.

Will there be any changes to the lifts?

Lift access will be subject to social distancing guidelines. We ask that one person or one family group use them at a time and give priority to disabled customers and pushchairs.

Is there any change to the local buses/trains?

Please see our ‘Find Us’ page for information on public transport to the centre.